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Unified Communications

Yeastar Call Center Systems

Empower your contact center with Yeastar’s enterprise-grade PBX and advanced omnichannel communication platform. Designed for modern support and sales teams, Yeastar brings together powerful tools such as voicemail, IVR, ACD, predictive dialing, CRM integrations, and real-time monitoring — all in one unified system.

Key Features

Unified Communications

Linkus desktop/mobile/web clients for voice, video, chat & presence.

Call Center
Tools

IVR, ACD queues, queue callbacks, wallboards, agent dashboards, SLA tracking, call recordings, call barge/whisper/monitor

Outbound / Dialers

Preview, precision and predictive dialing plus campaign & list management for compliant outbound engagement.

Supervisor Console

Live KPIs, queue/rostering monitoring, break controls, skill management and detailed reporting.

Self-Service / IVR

Text-to-speech, automated routing, estimated wait times and seamless transfer of context to agents.

DR / High availability

Passive DR available on request; options for Hot-Standby DR (minimize downtime).

Benefits & Results

99.9%

System Uptime

Reliable cloud and software PBX infrastructure designed for continuous operations.

Up to 60%

Cost Savings

Replacing multiple systems with a single unified platform reduces operational costs.

Up to 60%

Efficiency Improvement

Unified communications + omnichannel tools reduce manual tasks and improve agent productivity.

10,000+

User Scalability

Supports small teams to large enterprise-level deployments without performance degradation.

50%

Faster Response Times

Real-time routing, dashboards, and workflow automation help agents respond quicker.

100%

Recording & Backup Availability

Includes call recording and data backup for up to 3 months.

Ready to Modernize Your Contact Center?

Schedule a demo or consultation to review the best Yeastar package for your agent counts, omni channel capability, integrations and DR requirements.