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About Bellvantage

Empowering Businesses Through Excellence

For more than a decade and a half, Bellvantage has been at the forefront of business process outsourcing, delivering innovative solutions that drive growth and efficiency for businesses worldwide.

Our Mission, Vision & Values

Our Story

Belonging to one of Sri Lanka’s most stable and established conglomerates, Melstacorp, Bellvantage was founded in 2008 with a clear vision: to enhance customer satisfaction while driving sustainable revenue growth. What began as a local operation in the heart of Colombo has since evolved into a global enterprise, serving clients across multiple continents. Our journey has been defined by continuous innovation, strategic expansion, and an unwavering commitment to excellence. Over the years, we have transformed from a traditional call center into a comprehensive BPO solutions provider, embracing technology and digital transformation to stay ahead of evolving industry trends. Today, with a workforce of over 650 employees and operations spanning multiple locations, Bellvantage continues to push boundaries and set new benchmarks in the BPO industry. Our success is built on strong client partnerships, innovative solutions, and a team united by a shared passion for excellence. Learn more about Melstacorp

Our Vision

To be a globally recognized and trusted leader in business solutions, driving operational excellence and cost transformation through innovative outsourcing, advanced technology, and strategic consulting.

Our Mission

To deliver reliable, innovative, and scalable business process solutions that empower organizations to operate efficiently, enhance customer experiences, and achieve sustainable growth.

Excellence

We strive for excellence in every project, delivering superior quality and exceeding client expectations through continuous improvement and innovation.

Integrity

We conduct business with the highest ethical standards, building trust through transparency, honesty, and accountability in all our relationships.

Collaboration

We believe in the power of teamwork, fostering collaborative partnerships with clients, employees, and stakeholders to achieve shared success.

Our Journey & Milestones

Explore the key milestones that have shaped Bellvantage’s growth and success over the years.

2008 Company Founded

Bellvantage was established with a vision to provide exceptional BPO services to businesses worldwide.

2012 First International Client

Secured our first major international contract, marking the beginning of our global expansion.

2014 ISO Certification

Achieved ISO 9001:2015 certification, demonstrating our commitment to quality management systems.

2016 Technology Innovation

Launched our proprietary technology platform to enhance service delivery and client experience.

2018 500+ Employees

Reached a significant milestone of 500+ employees across multiple service lines and departments.

2020 Digital Transformation

Successfully transitioned to remote work capabilities and enhanced digital service offerings.

2022 Industry Recognition

Received multiple industry awards for excellence in customer service and innovation.

2024 Global Expansion

Expanded operations to serve clients across 8+ countries with 24/7 service capabilities.

2026 ISO Certification

Achieved ISO/IEC 27001 certification in 2026.

Our Purpose

Driving transformation through innovative business solutions and unwavering commitment to excellence

Farzana Shaffi Sulaiman

Chief Executive Officer
Bellvantage (Pvt) Ltd

"At Bellvantage, we believe in transforming businesses through innovative BPO solutions that drive efficiency, enhance customer experiences, and create lasting value for our partners across the globe."

Farzana Shaffi Sulaiman

CEO | Bellvantage (Pvt) Ltd

Our Experiences

Our RELIABILITY & our focus on QUALITY is reflected by the LONGEVITY of some of Sri Lanka’s LEADING companies who continue their TRUST in us.

With over a decade and a half of experience serving diverse industries, Bellvantage has built lasting partnerships with leading brands across banking, telecommunications, healthcare, retail, and automotive sectors in Sri Lanka and beyond.

Awards & Recognition

Our commitment to excellence has been recognized by industry leaders and organizations worldwide.

ISO 9001:2015 ISO/IEC 27001

Best BPO Provider

Top Employer

Excellence in Innovation